Frequently Asked Questons

Contacting Us
What if I have questions?
We provide support to our members via this help desk. This system is a better way of keeping track of things. You should normally get a response to your ticket within 24 working hours, most of the time much quicker. You can submit a ticket via this help desk or simply by emailing us on support@psdiscounts.com To minimise costs and pass on more savings to you, we do not have a telephone support at the moment. But if you would rather talk to one of our staff about anything, please send us your phone number and the best time to call. We would be delighted to talk to you.
I want to write to you. What is your address?
If you want to write to us about anything including comments or complaints:
Customer Support
V A C Media Ltd
32 North Street
Keighley, West Yorkshire
BD21 3SE
Payment Questions
How is my cashback paid?
Payments are sent through BACS. We require your BACS details for doing so.
You also need to fill in your valid UK address so we may prevent people from outside the UK (mis)using our site.
When will my cashback be paid?
We usually send out payments on or around the 7th of every month.
During our monthly payment, we will pay the members who have reached an approved cashback balance of £25 or more.
Payment threshold is set at £25, but if you would like to save this amount for a bigger cashback, you can change the payment threshold by updating your profile.
Why do I need to earn £25 before getting paid?
To provide you with the best deals, reduce administration costs, promotions, marketing costs etc. we can only pay when a member's account balance reaches the minimum of £25

Considering the amount of cash back and discounts you can get from our site, this limit should be easy to reach. This is also to stop people from joining repeatedly in different names

Whether you earn this limit in one day or six months, you can take your time and watch extra cash grow in your account without spending an extra penny.
About Links and Tracking
What if I complete my purchase offline?
You need to complete the transaction wholly online while you are logged into our site.

If you complete the purchase over phone or by any other means, the retailer may not track the transaction or may even decline it.
We will not be able to do much about their decisions on these, so to make sure you get the cashback, please login to our site and use our links to complete the purchase.
How do I make sure that my purchase is tracked?
It is not difficult to make sure you get your cash back. Most people will get their cash back just by logging into our site and using our links; and do not need any special software or settings on their computer. But please read the following to make sure you get the cashback everytime. 1. You must be logged in to www.psdiscounts.com/nhsstaff and click on the links for the retailers from our site before you purchase everytime. Otherwise the retailer will not pay and you will not get your cash back. 2. Please make sure cookies are enabled on your browser. Don't worry, its nothing too complicated. Most computers and internet browsers under normal settings do have them enabled. 3. You should complete the purchase online in the same session after you click through from our site to have the maximum chance of your transaction tracking. If you make the purchase over the phone or from other websites you will not get any cash back from Staff Discounts Portal. 4. If you use other shopping sites or other people use your computer, please make sure you clear your cookies before you make any major purchase through our site. Sometimes some other websites can plant cookies or software on your computer which may lead to the commission being paid to them instead! (We have only had one or two incidents of these so far amongst thousands of transactions)
How to Enable Cookies in my browser?
To enable cookies, please visit http://www.google.com/cookies.html and follow the instructions given for the browser version you are currently using.  
Can I use Staff Discounts Portal links externally?
No, our links cannot be used externally. In order to earn through Staff Discounts Portal you must be logged into your account and visit the merchants via our site.
Cashback Questions
My cashback is not showing. Why?
Thousands of transactions go through everyday without any problems. We update your account as soon as we hear from the merchant, on a daily basis.

If you have made a purchase and the cashback is not showing in your account, it can mean one of two things; either it is still early days, and the merchant hasnt reported to us yet; or very rarely, that the transaction didn't track.

The usual reasons for orders not tracking are:

1. Our member was not logged into our site so didn't use our links to make the purchase. They may not have cookies enabled in their browser or have some other security settings preventing the tracking.

2. The purchase was not made wholly online. If the order was completed on the phone or by any other means apart from using our links and completing the purchase, the retailers will not pay.

3. Rarely, merchants may have issues with tracking links. If they do, providing we give them all the relevant details of the order, they will verify it and usually pay the cashback.

On all occasions of untracked sales or missing transactions, we will do our best to assist you get your cashback by contacting the relevant shops.
When do I decide a cashback is missing?
Although most purchases will show in your account within a day or two, occasionally some of our partners process transactions in batches and report to us only a few times a month. So please do wait for one or two weeks before deciding that the transaction has not been tracked.

Your transaction will show as soon as we get the details from the merchants, as we update members accounts at least once a day.
Is there a time frame for reporting missing transactions?
Yes, as you will understand it is impossible to chase up any missing transactions that are too old. Therefore, if you have any missing transactions you must report this to us within 2 months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.
What should I do if my cashback is missing?
Even though most purchases should show in your account within a day or two, occasionally some of our partners process transactions in batches and report to us only a few times a month. So please wait for at least two weeks before deciding that the transaction has not tracked.

If your account is not updated within this period and the cash back doesn't show, please send us a support ticket and provide us with as much details as you can about the purchase (order number, date, membership number, merchant etc) which will help our merchants to investigate.

We will chase it up with the retailer concerned and do our best to get you the cash back for the purchase. Please note that the merchants may take several working days to respond and investigate. We will keep you updated on any issues and chase up with the merchant if they cause delays.
I have a missing cashback but do not have my purchase details or lost it. Would you still be able to chase up with the merchant?
We would like to, but the merchants will not be able to investigate and locate your transaction. So they will not take any queries from us if we do not supply the details of the purchase.

Usually minimum essentials are the name of the merchant, the product you bought, price, the date and the order number/membership number/reference number.

Please try and find the email they sent you when you purchased the product, a receipt or some paperwork with the details. Sometimes it will help to call the merchant and ask them for the details if you have lost it.
Why is my cashback still pending?
If you do not know what the various transaction statuses that show in your account means (pending, approved and paid) see this article We have more than 1200 merchant partners and they do take different times to approve transactions. This can take anything between 2 weeks to 3 months depending on the merchant, with an average time of about 2 months. This is the usual time frame the merchants take and we do not cause any delays from our side.
We update payments reported to us at least 2 or 3 times a day, so please be assured that we will approve the pending transactions as soon as we hear from the merchants.
Unusually, if merchants delay approval a bit longer, we will chase them up even before you ask us. We do keep a track of every transaction and do whatever we can to get your cashback as soon as we possibly can.
How do I earn my cashback?
We offer cashback on every purchase you make through our site. The amount you earn is dependent on the amount of commission we receive from the online retailer. Initially, you will need to earn a minimum £25 amount of approved cashback (which is the threshold limit), after which, the accumulated cashback will be sent to you through BACS. It is completely free to register with Staff Discounts Portal.
Is there any minimum purchase I need to make for getting my cashback?
No, there is no minimum purchase required by you to receive your cashback. Cashback is credited to your account from your very first purchase onwards. However, before cashback is paid to you, you need to have a minimum approved cashback amount of £25.00.
Why is my cashback reversed or failed?
This happens when our partner retailers analyze the sale/lead and decided not to pay us. This could be due to one of the following reasons:
1. You have returned the goods or cancelled the services during the returns period.
2. Your transaction was not fully completed online.
3. Your credit/debit card was rejected.
4. You did not satisfy the conditions of the merchant.
Only a handful of merchants have conditions. In these cases, we will describe the merchant description or put a "conditions" link on site where you can see the conditions attached to the offer. Please note that gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the cashback and not play on their site.
What do I do if a purchase has been reversed or failed?
If your transaction shows as "reversed" or "failed" it means that the merchant has failed the transaction and refused to pay the commission. The common reasons for the merchants to fail transactions are:
1. Your order was not valid (i.e. invalid or incorrect details etc.)
2. The goods were returned/order cancelled during the returns period.
3. You did not adhere to the terms of the offer or purchase. Please read the conditions and the merchant description carefully on our site before making a purchase. This is vital for free offers and gambling merchants. Merchants can fail transactions if they suspect fraud or misuse.
If you suspect that the merchant may have failed the transaction inadvertently (which is quite rare), please submit a support ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why it should not have been failed.
We will immediately get in touch with the merchant and request them to investigate, but please note that the merchant’s decision is final.
How much cashback can I earn?
There is no limitation for the cashback you can earn, and the more you purchase through our site, the more you can earn. Sometimes you can also earn cashback by participating in free trials, applying for quotations etc. Remember that you get £10.00 FREE cash, if you recommend your friends or family members to join psdiscounts.com/nhsstaff
Will I earn cashback if I use a voucher code?
Yes, absolutely. We provide you with the link and the codes on psdiscounts.com/nhsstaff. Please make use of the code as instructed on our site. Please note: if you use any discount or voucher codes found elsewhere (other than on psdiscounts.com/nhsstaff), the merchant may not track the transaction and therefore you may not be paid cashback.
Account Questions
How can I check my account balance?
You can check your account balance by logging in to our site and click on "my account" link which will show on the top header of the page.
Is my Staff Discounts Portal account totally free?
Yes, your membership on our site is completely free, and we will not charge you directly or indirectly at anytime for using our website.
We do not have any plans to charge our members anytime in future either.
Can my friends or family members use my account?
No. If you want anyone else to take advantage of the fantastic offers and cashbacks, please refer them as your friend and get £10 free cash from us for the referral.
No one else is allowed to use YOUR account for their purchases. If sales are completed under a different name we cannot provide support for these sales, and will not process enquiries regarding them as the merchant may not pay for this.
Our relationship with our online partners is based on us monitoring members and creating quality business to them, and we will be answerable to them if any of our members misuse accounts.
What are the different transaction statuses in my account?
The status showing in your account is an indicator of what stage your transaction is at.

Pending: The merchant has tracked your transaction but not yet validated it. Merchants usually report a transaction as pending initially, before they check your payment details, returns etc.,

Approved: The merchant has approved the transaction and Cashback has been added to your account.

Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned, payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being adhered to, or they suspect fraud. If you think a transaction has been failed by the merchant by mistake, please submit a ticket with all the details of the transaction. We will contact the merchant and ask them to investigate this.

Paid: We have paid you the cashback through BACS.
Can I cancel my membership at any time?
Of course you can cancel your membership at anytime. We are confident that our members will continue to earn cash back and use our free service, however if you do want to cancel your membership, you can do this at any time by sending us a support ticket.
Can I have more than one Staff Discounts Portal account?
No. Our Terms and Conditions‚are that there should be only one Staff Discounts Portal account per individual.
Our relationship with partner merchants is established on the one member per account basis and we are held accountable for that.
If we find a user operating duplicate accounts or breaching our terms in any way, we will suspend them without any prior notice.
Why should I login everytime?
To credit cash back to your account we need to identify you and track your purchases.
If you are not logged in, we will not know who was shopping from our online partners and our partners may not know which site you were referred from either. Therefore we may not be able to pay you if you are not logged in.
I have forgotten/lost my password. What should I do?
If you have forgotten or lost your password, you can get a new password sent by entering your email address in the appropriate box in the login page. We will send a new password to your email address.
You can use it to login and then change your password to something memorable in your profile page.
General Questions
I forgot my password. How can I login into my account?
To get your password, enter your email id and get your new password by using the 'Reset Password' button and the new password will be sent to your email.
How Does it Work?
If you are new to our site and not sure how it works, please read our How it Works page where you can find the basics. You will also find the answers to your questions in this comprehensive FAQs section. If you are still unsure or have any questions, please submit a support ticket. We would be more than pleased to help. If you are from an NHS organisation and would like to introduce our service to other staff in your trust, please feel free to include your telephone number in your ticket, we will be more than delighted to call you and answer any questions you have.
I used the correct user name and password, but I cannot log in. why?
You may need to enable your cookies on your browser. If you have cookies disabled on your computer, we and our partners will not be able to track your purchase and pay you any cash back. These cookies are also useful to identify you when you visit our site. So please make sure that cookies are enabled on your browser. If you have any more problems, please let us know by sending a support ticket.
How do I change my email id?
You can change your email id in your profile page after logging in to your account. Alternatively, you may also submit a support ticket if you want to change your email id.
Who can be a member of Staff Discounts Portal?
You need to be an employee of the National Health Service in the United Kingdom, and you must be a UK resident.
Friends and family members who are referred by NHS staff are allowed to have a membership, providing they live in the UK.
Retired and Ex-employees of NHS are also allowed to have a membership, providing they live in the UK.
Please remember that our membership is completely free with no obligations.
How can I change my password?
You can change your password in your profile page after logging in to your Staff Discounts Portal account. Alternatively, you may also submit a support ticket if you want to us to reset the password for you.
I did not get a reply from you for my ticket!
This has happened to only two of our members so far, and on both occasions it was due to their email settings. So please check your spam folder and add our email address to your "allow" list or "contacts" list. We reply to all your support tickets within 24 working hours, more often within a few hours. So far, we have provided this level of service to thousands of our happy members.
How can you give away free cash? What is the catch?
There is NO catch!
Online retailers pay commissions to websites for introducing customers. Most websites and shopping directories keep this for themselves but we share the commission with you, paying it as cash back.
Remember that you will not be charged either by us or charged extra by the retailer for using the links on our site.
Do you need my credit card details?
Credit card details would be required for the High Street Cashback option only.
Is joining Staff Discounts Portal and the service totally free?
Yes, our site is completely free to use for Online Cashback and we will not charge you directly or indirectly anytime for using our website.
How do I contact you?
Please submit a support ticket and we will respond to you as soon as possible, this usually will be within 24 hours during weekdays.
I sent a ticket but you haven't replied to me, why?
We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time please check your spam folder. Also please add support@psdiscounts.com to your contact list to ensure you get our replies.
How we deal with fraud or misuse of our site.
Please note that this site is only open for residents in the UK who are over 18. You should be a current (or retired) employee working for NHS or related services (including primary care), or a family member of one of the above. Only one account is allowed per person. We have security systems in place to detect suspicious activities, and if we find anyone breaching our Terms and Conditions in anyway, the members accounts will be suspended without notice and no cashback will be paid to them. In most cases, our systems will automatically suspend members with suspicious activities. Please understand that we have to do this to protect the interest of our members and our online merchant partners.
Would it be cheaper to buy directly from the retailers?
No, you pay the same price either way and even less if you use a special offer or voucher code on our website. The retailers do not charge you extra for shopping through our site.
In fact we not only give you extra cash back, we also bring you latest offers, exclusive deals, and voucher codes. As the purchasing power of our members grows we will negotiate more cash back and cheaper deals with the retailers.
Same online shopping from your favourite shops Same or even better prices. Just extra cash back. Simple as that!
How safe are my details? Is your site safe?
We take security and privacy very seriously, and we will NEVER ask for any of your financial details either by email or phone. We do not rent, sell or share your information with anyone. We hate junk mail as much as you do! The profile page where you enter the details for the payment is SSL encrypted. All pages where you see your account details are encrypted for your added security. We are registered under the Data Protection Act 1998; and are bound to comply with the requirements of the Act. We will ensure that your data is handled carefully in line with our Privacy policy
How do I earn cashback
 
- Login our site using your registered email id and password.
- To locate the merchant you are looking for you can search using the category listing on the left side or use the search box on the top right corner.
- Click on the merchant link to go directly to the merchant's website and shop with them in the usual manner
- In 2 to 7 days, your cashback will be showing as "Pending" in your eDealsUK account. 
- In two to three months the transaction will be validated and reported to us as by the merchant, and we will update your account accordingly.
- You can login our site and click on "My Account" to see the amount and status of your cashback.
- Once your approved funds cross your threshold limit, you will be paid by BACS. Please ensure that your profile page is filled in correctly and completely. Simply login and 
click on "My Profile" link to update your details.
- Login our site using your registered email id and password. - To locate the merchant you are looking for you can search using the category listing on the left side or use the search box on the top right corner. - Click on the merchant link to go directly to the merchant's website and shop with them in the usual manner - In 2 to 7 days, your cashback will be showing as "Pending" in your Staff Discounts Portal account.  - In two to three months the transaction will be validated and reported to us as by the merchant, and we will update your account accordingly. - You can login our site and click on "My Account" to see the amount and status of your cashback. - Once your approved funds cross your threshold limit, you will be paid by BACS. Please ensure that your profile page is filled in correctly and completely. Simply login and click on "My Profile" link to update your details.  
Local Discounts Questions
How do I use this card?
You can use this card at the retailers listed in http://www.psdiscounts.com/nhsstaff/whatis_discount.php To search for particular retailers who offers discount, please select the categories  and then enter the place.  At the retailers shop, produce your card at the till and you will receive the discounts.
What do I do if a retailer refuses to honour a discount?
You have visited the retailer for the discount advertised to you via the card, they should honour them and if not please let us know. The retailer will be contacted by us immediately to resolve the situation and will let you know the outcome. However, by providing this feedback, you can help us to improve the reliability of the card to everyone.
Do I need my card to access the online cashback retailers?
No, registered email addresses to your account and your password is the only requirement to access online cashback retailers.
I have lost my blue card. How do I order a replacement?
The older version of the blue card is now replaced with our 'New Black Card'. Sorry, the blue card is no longer available to purchase, but if you already have one, you can still use it to get the local discounts.
Login problems
I am unable to login, please help.
Please ensure you are using the same email id and password that you used to register with us. You will also need to make sure the spelling and format are correct. For security 
reasons all non UK IPs are blocked from accessing our site, therefor you will not be able to login to our site from outside the UK.
Please ensure you are using the same email id and password that you used to register with us. You will also need to make sure the spelling and format are correct. For security reasons all non UK IPs are blocked from accessing our site, therefore you will not be able to login to our site from outside the UK.  
I am logging in from the UK and my email id is also correct.
Please make sure that cookies are enabled on your browser and try to login again. If you still cannot login please go to http://www.edealsuk.com/login.php?c=login and type your 
email id in the space provided (under Login help) then click on "Send me a New Password". Your password will be reset and sent immediately to your inbox. If your new password is 
not in your inbox please check your Spam folder. To avoid your mails from being spam blocked please add our email id support@edealsuk.com">support@edealsuk.com to your approved 
list of contacts. This will ensure that our emails reach your inbox.
Please make sure that cookies are enabled on your browser and try to login again. If you still cannot login please go to http://www.psdiscounts.com/nhsstaff/login.php?c=login and type your email id in the space provided (under Login help) then click on "Send me a New Password". Your password will be reset and sent immediately to your inbox. If your new password is not in your inbox please check your Spam folder. To avoid your mails from being spam blocked please add our email id support@psdiscounts.com to your approved list of contacts. This will ensure that our emails reach your inbox.  
I have tried all the above but in vain.
Please submit a support ticket and we will manually reset your password and email it to you.
Please submit a support ticket and we will manually reset your password and email it to you.  

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